Recapping a Big Week of Salesforce Events in Washington, DC

This past week two major Salesforce events took place in Washington DC: the non-profit user group and Salesforce World Tour. The non-profit user group was held at the Alley by Verizon just off of L street. At the meeting Rebe de le Paz presented on best practices for training end-users. Some of the major takeaways I had for the meeting is that training users should […]

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Dreamforce 2017: Open CTI Roadmap Session

At Dreamforce Vincent Pham presented the Open CTI Roadmap session. The session also included how Salesforce customer JYSK was using CTI with Service Cloud for their global customer service team. The session started with some of the highlights from the Winter ’18 release including the end of life for desktop CTI, Open CTI method parity for Lightning, and click-to-dial support for Lightning Components. I am […]

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3 Things I Learned at the Girl Develop It Chicago Salesforce Event

This past weekend I had the opportunity to help be a teaching assistant at the Girl Develop It event at the CareerBuilder office in Chicago. This event focused on learning Salesforce! Girls Develop It is a nationwide non-profit that focusing on providing affordable programs for adult women interested in learning web and software development in a judgment-free environment. Salesforce Chicago community leader, Rebe de Le […]

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