If you are using Salesforce.com as your CRM chances are you have some sort of computer telephony integration. Let’s face it, sales people make a lot of phone calls (at least they should if they want to keep their job). So it isn’t surprising that telecom providers across the board have created a link between traditional business phone systems and the Salesforce.com CRM. Here are […]
Inside Sales Dashboard in Salesforce I built this dashboard to help measure the efforts of our Sales Development Reps (SDRs) on my team. These KPIs can be broken down into 3 categories: effort, pipeline, and results. Effort These metrics display raw effort only, and do not speak to the effectiveness of these efforts. Today’s Dials/This Month’s Dials: This metric shows the raw number of dials a […]
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